Log+In+Troubleshooting+Tips

1) Make sure that you are selecting the correct school from the drop-down menu.

2) Note that passwords are case-sensitive.

3) Verify if you have changed your VCS login. (mandated to do every 60 days ) If you have, make sure you are using the SAME password in Safari.

4) It might be necessary for you to ‘wipe-out’ the old password and retype the newest one.

5) Some desktop shortcuts were not created correctly and cause login problems.  If that is you are logging in, try logging in through VCS Homepage- SAFARI Montage icon.

6) Try logging in to a different computer to see if it’s a hardware issue. If you can access through a different  computer, try ‘one more time’ on the computer that you could not login to and submit an MIS service request.

7) You can also delete saved passwords from Internet Explorer as follows as the ‘old’ password could be  saved on the computer: o Open Internet Explorer o Click on TOOLS on the menus bar o Scroll down to and click on INTERNET OPTIONS o When the options window opens, go down to BROWSING HISTORY o Click DELETE button o When the next window opens, go down to PASSWORDS <span style="font-family: 'Comic Sans MS',cursive; margin: 0in 0in 0pt 1.5in; tabstops: list 1.5in; text-indent: -0.25in;">o Click DELETE PASSWORDS <span style="font-family: 'Comic Sans MS',cursive; margin: 0in 0in 0pt 1.5in; tabstops: list 1.5in; text-indent: -0.25in;">o When prompted by the Delete Passwords dialog box (“Are you sure you want to delete all previously <span style="font-family: 'Comic Sans MS',cursive; margin: 0in 0in 0pt 1.5in; tabstops: list 1.5in; text-indent: -0.25in;">saved from passwords?, select YES to delete all of the passwords. Please note this will delete all saved <span style="font-family: 'Book Antiqua','serif'; margin: 0in 0in 0pt 1.5in; tabstops: list 1.5in; text-indent: -0.25in;">passwords so make sure teacher is aware of this in case they don’t have their passwords recorded elsewhere.  o <span style="font-family: 'Book Antiqua','serif';">Sometimes you have to reboot the computer to have this take effect.